Shipping policy

How long does it take before you ship an item?
For our in-stock items, we strive to ship it out within 1-2 business days. There may be times when the item is in-stock but is located at our warehouse and could require an additional day to process. We will contact you if it takes longer than 3 business days regarding the situation.

How do you pack my order?
We try to make sure all our packages are safe and secure. Basically we won't pack a package in a condition that we would not like to receive it in. If you would like us to pack it extra thoroughly, please contact us as it may change the shipping costs.

What shipping options do you have?
We currently offer Australia Post's Parcel Post and Express Post, or Courier Services such as Aramex (formerly known as Fastway), SENDLE, DHL, etc.

• Parcel Post takes between 1-10 days depending on the distance and location.
• Express Post will arrive between 1-6 days depending on location and if it is in a metro area.
• Courier Services will vary depending on location and if it is in a metro area. 

Please note that the delivery times are estimates only, there may be subject to delays such as, peak seasons or COVID-19 disruptions.

 

How can I track my order?
We send out tracking numbers from our system directly. Please allow for a day for tracking to show up on the system (in some cases the item may even turn up before the system is fully up to date)!

International buyers, please note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.