Returns Policy

Returns Policy main image Returns Policy image

 

WHAT can be exchanged?
Products that are unopened and in their original packaging can be exchanged.

WHEN do items need to be returned by?
The products must be returned within 14 days after the buyer receives it.

WHERE do items need to be returned to?
MJL Anime Pty Ltd
PO Box 6409
UPPER MOUNT GRAVATT QLD 4122

HOW do customers return items?
Please contact us at: information@mjlanime.com.au before returning any products.  All item(s) must be returned in their original packaging, and in the same condition as when you received them. Each item will be checked before exchanging, and if the item is found to be not in resaleable condition we will send the item back at your expense.

Do you pay SHIPPING on returns?
We do not offer free return delivery charges at this time.  The buyer is responsible for return postage costs.

CREDIT for returns?
You can exchange any product that meets the conditions for return for another product of equal or lesser value.  You can also exchange for a product of greater value, however, you must pay the difference in cost between the two items.  You may also return a product for store credit.

What PACKING materials do I need?
All item(s) needs to be returned in their original packaging.

What if my item is FAULTY?
Please take a photo of your product and the fault, and send them to us at: information@mjlanime.com.au, along with your Name and Order Number.